A Natural Snacking Brand
A rapidly expanding better-for-you food brand was struggling to keep up growth and drowning in complexity as the number of SKUs, ingredients, and manufacturing configurations were exponentially increasing. We came in to structure the operations for efficiency and scale so the company leaders could focused on growing the business. Here’s what happened:
2.5x
improvement in chargebacks and freight claims within the first 2 months of our partnership
>30%
reduction in aged inventory and dollars tied up in working capital
The Problem
Planning systems were spread across a variety of spreadsheets, and while a lot of the data and information existed in some shape or form, it was not readily accessible and it certainly wasn't scalable.
Shared inboxes were not being effectively used to manage recurring ops communications, and FedEx claims and distributor chargebacks were stacking up, adding cost to complexity.
Something had to change for this company to be able to seize the opportunities in front of it and prepare for sustainable success in the years to come.
Our Approach
Starting with insights and analytics, we combined their disparate planning models into a single, comprehensive master plan that could be easily updated and was built to scale with the company. We then setup and managed streamlined shared "evergreen" inboxes to get ops-critical information flowing to managing locations and not to individual C-suite inboxes, and leveraged our offshore GroveTeam to efficienctly and scalably keep up with the work volume.
Within weeks the backlogs disappeared and people felt like they were back in the driver's seat. To capture quick wins and fund further improvements, we developed and implemented FedEx and distributor chargeback dashboards, bringing visibility to the problem and unlocking >$50k in bottom line impact within the first quarter of execution. Along the way, we developed SOPs and management dashboards for all recurring Ops workflows, and leveraged advanced project management tools like Asana and ClickUp to organize, collaborate, and gain real-time visibility into all aspects of work activity. We built from within, and this comany is now setup for success and ready to rock and roll.
The Results
Overhauled the sales, operations, and financials models that supported everything from daily operations to investor and board presentations
Deployed OmniGrove's offshore analytics team to run and scale back-office operations
Achieved a 2.5x improvement in chargebacks and freight claims within the first 2 months
Aged inventory and dollars tied up in working capital reduced >30%
